FAQ
jewelry
Is your jewelry hypoallergenic?
Yes. Our earring posts are sterling silver finished in 18k gold or rhodium, depending on the color. The rest of our jewelry is finished in 18k gold plating, rhodium plating, 14k gold, or sterling silver, and the base metal under a plated piece may include brass or stainless steel. What you wear and see every day is the finish, and ours is chosen to resist tarnish and hold its color with normal use. Every piece is covered by our 1 year warranty, so if the finish fails in normal wear within a year, we make it right. The exact materials are listed on every product page.
How should I store and care for my jewelry?
We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer and away from water and humidity. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics. This includes body oils, lotions, sunscreen, perfume, or makeup. We recommend taking your jewelry off before showering, bathing, exercising, or swimming.
shipping
How will my jewelry arrive?
Your graceblooms jewelry will arrive individually wrapped in a cute bag within a gift box. It is gift ready if you are planning on giving it away :)
Where will my order ship from?
All orders are shipped from our fulfillment center in Eagle, Idaho, USA.
Which shipping carrier do you use?
We ship all of our orders through USPS (the United States Postal Service). You will receive a tracking number in your email inbox when your order is packaged and shipped.
How will I know when my order has been shipped?
Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.
Do you ship internationally?
Not right now. We ship within the United States only.
returns & exchanges
Do you accept returns?
We accept returns on any unworn merchandise within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.
Returns are subject to a return fee. The cost is calculated during the return process.
Who do I contact about a return or replacement?
Our returns portal should be able to help you most problems you might have! You can access it by clicking HERE
If you have any further questions or concerns please reach out to support@graceblooms.com